to deal with this data and make clear presentations, showing specific areas that may affect performance.
Focus on What Matters Most
Day-to-day monitoring of system functions are shown in dashboards and other indicators for measuring IT performance. With the growth of dynamic change, traditional alarms can be triggered without contextual awareness, often flooding operators and systems administrators. Then, IT operations must spend countless hours to clean up dirty event consoles, ticketing systems, and more.
IT Ops can’t manage on a strictly workflow-based approach, but rather by an analytics-based one. This requires that IT review changes with automated tools that can analyze data and allow IT professionals to make “information-enabled decisions,” not simply take steps based on predefined processes.
A Shift in Paradigm to Analytics-driven Management
IT operations has been going on the mistaken belief that once you’ve established a process then everything will fall into place; everything will work. So why do problems happen? It is because people do all kinds of things outside of the set process.
IT operations needs to make a fundamental shift, similar to the shift that business has undergone. There are many automated systems today with many changes occurring for business requiring IT’s support. IT still looks at its operations as static processes from testing to development to deployment. When issues arise, the incident management process is put into action, with a set of metrics to watch. This is not enough, and this is the main issue for IT operations to address in moving forward to the era of the cloud.
