Attacking Silos with DevOps


In her Personality Matters series, Leslie Sachs examines the personalities and people issues that are found in technology groups from cross-functional, high-performance teams to dysfunctional matrix organizations.

Development in the cloud inevitably places a dependency upon support organizations that may be external to the business function. Cloud-based development has many advantages but one clear disadvantage is sometimes seen when the cloud supplier support organization does not believe that it needs to be transparent with the client-support organization. Service Level Agreements (SLAs) can only go so far when communication is hampered by the supplier-client relationship. This is also true when organizations depend upon vendors for support who may not have the same sense of urgency as the business entity impacted by a service outage.

DevOps puts a focus on good communication and collaboration between development and operations. Obviously, this is essential for QA, information security, and other key stakeholders. But we all need to keep in mind that within all of these organizations are people who have their personality dispositions and behavioral norms. Successful managers will work to get savvy at recognizing these people factors and work to help their team operation effectively.


[1] Jim Sidaniusa, Felicia Prattob & Michael Mitchella, In-Group Identification, Social Dominance Orientation, and Differential Intergroup Social Allocation, The Journal of Social Psychology, Volume 134, Issue 2, 1994

[2] Aiello, Bob and Leslie Sachs. 2010. Configuration Management Best Practices: Practical Methods that Work in the Real World. Addison-Wesley Professional.

[3] Byrne, Donn. 1974. An Introduction to Personality: Research, Theory, and Applications. Prentice-Hall Psychology Series.

[4] Appelo, Jurgen. 2011. Management 3.0: Leading Agile Developers, Developing Agile Leaders. Addison-Wesley Signature Series.

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