Behavior Unbecoming of a Leader


me make this the kind of organization you want it to be.

For those of you who have not yet submitted feedback, it's not too late. Simply send me an email message or jot your comments on a sheet of paper, and let me know your reactions—positive or negative—to the plan I presented.

I want to make this an organization in which people feel comfortable letting me know their grievances and dissatisfactions. We have a long way to go, but I'm convinced this goal is attainable.

I was hoping Brad would send out a message along these lines. He didn't, but at least he also didn't send out his first choice of response. His senior management team keeps a close eye on him these days.

About the author

Naomi Karten's picture Naomi Karten

Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for When not working, Naomi's passion is skiing deep powder. Contact her at or via her Web site,

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