Business Criticality and the Investment of CM

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Determining Business Criticality
The next step is to determine the level of importance of the products that will need CM. This will help determine the order of the work and CM effort needing to be applied. If the company in which you work has ten products that need CM, the question is which to prioritize first, second, third, and so on. Investigate if there is a business criticality rating already assigned to the products. If not, conduct a brief evaluation with the product owners, collecting the following data for each product:

·         Is the product in production (e.g., has it been released) and what is the potential impact to the customer base if product cannot deliver the next release?

·         Current or expected future revenue of the product over the next year

·         Current version and change control problems on the products

Based on this data, a simple business criticality ranking can be established. High scores should be given to products that have already been released and have an existing customer base. Without CM, any level of regression in the product can cause dissatisfaction. High scores should be given to those products currently generating large revenue and those expected to do so in the next year. Without CM, any level of regression in the product can cause a loss in revenue. High scores should be given to products that have immediate version and change control problems where there is regression or lost code.

 

       Product A

     Product B

     Product C

Released (in production)

10 (Yes)

0 (No)

5 (nearing)

Current revenue/expected revenue

5/10 ($1m/$2m)

0/5 ($0/$500K)

0/5 ($0/$500K)

Problems

5 (yes)

0 (no)

5 (yes)

Totals

30

5

15

Business criticality ranking

1

3

2

 

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