The Business Value of Quality and Testing

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Summary:

Business transformation is a journey, not a data point. Quality cannot be an emphasis or a program, it must be a non-negotiable. Every time someone makes a decision to ship a product owing to market pressures, or individual client pressures, or worse, internal schedule pressures, behaviors are reinforced that minimize revenue. Many of the suggestions made in this paper are atypical emphases for projects and teams focused on quality.

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