only to your processes, but to your way of thinking. Automation will help to eliminate quality bumps that often cost a day or two to resolve, while at the same time helping with continuous process improvement. Improvements in your technology will facilitate process changes. Transition from your current process will always meet resistance, but in the end, all will acknowledge that it was worth the effort, as you begin to see improved team productivity and communication.
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About the author
Joe Farah is the President and CEO of Neuma Technology and is a regular contributor to the CM Journal. Prior to co-founding Neuma in 1990 and directing the development of CM+, Joe was Director of Software Architecture and Technology at Mitel, and in the 1970s a Development Manager at Nortel (Bell-Northern Research) where he developed the Program Library System (PLS) still heavily in use by Nortel's largest projects. A software developer since the late 1960s, Joe holds a B.A.Sc. degree in Engineering Science from the University of Toronto. You can contact Joe at farah@neuma.com
