In her Personality Matters series, Leslie Sachs examines the personalities and people issues that are found in technology groups from cross-functional, high-performance teams to dysfunctional matrix organizations.
and there are even corporate cultures where it is just not safe for them to admit ignorance and ask the right questions. The Change Control Board needs to show the courage to ask all the right questions and thereby uncover any latent risks that will inevitably be uncovered when the release fails!
Quality and Productivity
There are many ways in which Change Control can improve quality and productivity. Much of this relates to the fact that the teams can work together better if these personality issues are addressed for the good of the organization.
Personality and Teamwork certainly matter a great deal. You need to consider these "people" issues when you start your Change Control function. Please feel free to contact me regarding your own experience addressing these and other personality challenges that can impact the success (or failure) of your organization.