Customer Best Practices–Production Phase

Member Submitted

According to the Standish Group, the primary contributor for project success (projects delivered on-time and on-budget) is heavy customer involvement. Knowing that, it makes sense to define best practices for dealing with customers. Having good release management and support ticket management procedures in place will ensure quality releases and great customer support as issues arise.

About the author

AgileConnection is a TechWell community.

Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.