Have you ever exaggerated the testing risks to get the time you thought you'd need for testing? Or padded your estimates because you "knew" you'd need contingency you couldn't get into the schedule otherwise? How about overplaying test coverage or inflating the efficacy of your team's ability to find bugs with your testing process?
Or maybe you downplayed a material fact. At a workshop I conducted recently on testing deceptions, testers said they frequently ignored bugs that were "out of [their] scope," saving time in reporting by convincing themselves that these bugs weren't important enough to bite somebody sometime.
Testers' deceptions are no less damaging—to the software and themselves—than any other kinds of deception.
What Can We Do about Testing Deceptions?
In every case, the answer is the same: Ascertain the facts, and tell the truth. That's simple to say, but of course it isn't always easy to do. Combating the self-deceptions of others can be particularly difficult. And people, especially managers, can have a lot invested in what they've said. But we have to try.
Here are some steps to help avoid deceptions:
- Find out the facts, preferably before a deception occurs: Those facts might be about the software quality, the pros and cons of test automation and the various options available, or why the product quality is holding up the testing—and therefore holding up the project.
- Present the facts straightforwardly and unemotionally.
- Never give in to pressure to lie.
- Be scrupulous in our own thinking and communications about testing: That means being open about our thinking and planning, and reporting the risks and problems we find.
Testers are paid to provide information about software quality. It's our job to tell the truth about testing and to see that misconceptions aren't proliferated.
What's your experience with deceptions or self-deceptions in testing? Have you ever fooled yourself—or maybe even consciously deceived? Have you had to address deceptions proffered by others? How would you advise your fellow-testers to deal with deceptions?