Developing Sales Savvy

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Summary:

You're a software professional, not a salesperson, right? But if you've ever tried to sell your ideas, proposals, or recommendations, you've used some sales savvy. The question isn't whether you are a salesperson, but rather how good a salesperson you are. In this article, Naomi Karten offers guidance and advice for selling your point of view.

Sometimes you just get lucky. That was my experience when I had to persuade our director, Ron, to cancel a key project for which he was the sponsor. I was part of a team of IT and business unit personnel overseeing the project. The benefits to both the business and IT were huge. But as we delved into implementation issues, we realized that the changes would cause colossal confusion for the company's customers—far outweighing the benefits.

Someone had to persuade Ron to terminate the project, and the team decided that I was that someone. I met with Ron and launched into my case citing Point A, then Point B, and so on. As I was midway through Point D, he abruptly stopped me. "Pull the plug," he commanded.

I'm not always this successful, but I've learned that in selling ideas, just as in selling products, how you sell can be as critical to your success as what you sell. As a starting point, think of those you're selling to as buyers. These are the people you're trying to convince to buy into your viewpoint. The following are some other selling techniques.

Emphasize how the buyers will benefit: Take the time to understand their priorities, fears, and concerns. If you're unsure of how they stand to benefit from your proposals, you have homework to do. Knowing that Ron feared anything that might tarnish his reputation, I stressed that the chaos our customers would experience if we proceeded with the project would reach the media. He'd be the fall guy.

When describing benefits, speak the buyer's language. My favorite example concerns Jeff, an IT vice president whose solution to a thorny business problem was to purchase expensive hardware, which required the senior business team's approval. Instead of presenting his case in technical detail, he drew three boxes on a whiteboard and labeled them X, Y, and Z. He told the business team, "Here are three boxes. You don't have to know what they are or how they work. What's important is what they'll do for you." He then recited the business benefits the equipment would facilitate. He left the meeting with the go-ahead to initiate the purchase.

Accommodate the buyer's communication preference: How does the buyer like to give and receive information? If he prefers colorful charts, create them in the person's favorite colors. If the buyer likes chitchat, engage in a bit of banter. Don't heap details on a buyer who prefers succinct summaries. If you're unfamiliar with the buyer's preferences, seek input from colleagues.

In one IT division, two department managers envied the success the third manager, Sheila, had in selling ideas to their director, Bob. Instead of dismissing Bob's frequent written reports as a nuisance as the other managers did, she saw them as key to her sales strategy. Accordingly, she not only submitted her ideas to him in writing, she also adopted his format. He quickly accepted many of her ideas. The other two managers persisted in presenting their wish lists in spoken form—and rarely gained Bob's backing.

About the author

Naomi Karten's picture Naomi Karten

Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for StickyMinds.com. When not working, Naomi's passion is skiing deep powder. Contact her at naomi@nkarten.com or via her Web site, www.nkarten.com.

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