Discussion Toolkit


five times in my life to the right things, and I'm a billionaire!" The trick for the rest of us is to learn how to say no with respect and to provide alternatives-if appropriate-in order to keep the negotiation going. Try following your no with phrases such as "Instead . . ." or "However . . ."-for example, "No, I can't work late tonight. However, I would be able to put in extra time on this next week."

Now you have a few phrases and questions that you can stow in your own discussion toolkit! What else can you think of that might be helpful? Or maybe I should say, "Anything else?"

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