e-Talk Radio: Daughtrey, Taz, 31 October 2000

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Summary:

In this e-Talk Radio show, Ms. Dekkers and her guest, Taz Daughtrey, editor of the Software Quality Professional journal, talk about urban legends surrounding software. They also address the topic of professional certification for software developers and testers.

TEXT TRANSCRIPT: 31 October 2000
Copyright 2001 Quality Plus Technologies and Carol Dekkers. All rights reserved.

Announcer: Welcome to Quality Plus e-Talk! with Carol Dekkers. This program will focus on the latest in the field of technology. All comments, views, and opinions are those of the host, guests, and callers. Now let's join Carol Dekkers.

Carol: Welcome to Quality Plus e-Talk! for a Halloween night, year 2000. I'm Carol Dekkers. I'm the president of Quality Plus Technologies. We are a management consulting firm specializing in function point analysis, quality initiatives, software measurement, and process improvement. I've been a frequent presenter and trainer at U.S. and international quality and measurement conferences, and I have a certified management consulting designation, certified function point specialist, professional engineer, and information systems professional. For anyone that's interested, please go and take a look at our Web site, which is www.qualityplustech.com . It's all one word. And for any of your colleagues who would be interested in listening to our show, they can join us live by clicking on the icon on www.qualityplustech.com. And they can join us live. I'd like to give out the call-in phone number. Because tonight we have a special treat for you. We're going to be talking about ghosts, goblins, and glitches of software projects. And I'd like to invite our listeners to phone in, or anybody that's listening via the Internet, to phone in on the toll-free number, and you can share with our special guest tonight, who I haven't yet introduced, share with him some of your biggest glitches, some of the things that you've seen that have been ghosts or goblins that have haunted software projects for years. Let me give you the toll-free phone-in line. It is 866-277-5369. Again, that's 866-277-5369. And without further ado, I'd like to introduce our guest tonight. Taz Daughtrey is the founding editor-in-chief of a brand new industry journal called Software Quality Professional, which has been increasing since it was first introduced in December 1998. I think it has over 3,500 private subscribers. It is the American Society for Quality's quality journal…quarterly journal…put out by the software division. Taz has served as director of quality and chief security officer for an Internet provider of multimedia medical images over the Internet. He's been involved in software development for quite a number of years, and I won't say how many. But I do know that some of his fans are listening. And I'd like to welcome you to the show, Taz.

Taz Daughtrey: Thank you very much, Carol.

Carol: In terms of software quality, it's kind of an interesting theme, when we first talked about it, that ghosts, goblins, and glitches, when we were together at a conference a couple of weeks ago, which was the International Conference on Software Quality, by the American Society for Quality, of which you are a senior member, and I am a member. And there were a lot of interesting things that came up, and it does seem like there's a lot of ghosts and goblins that surround the whole issue of software quality. What would you say about that, Taz?

Taz: Yes. We were talking about that, and thought it would also be a nice theme for Halloween. Certainly, as people become much more dependent upon software and software-based systems, they're aware of all the ways that it can not only enrich their lives, but haunt them sometimes. Everything from the infamous blue screen of death that people get on their desktop computer, when it has a crash and is an aggravation, all the way up

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