e-Talk Radio: Winward, Heather, 19 September 2000

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the casualties of having mergers and downsizing and outsourcing, and all of those types of things, that one of the biggest casualties is feeling safe at work. Being able to work on a team. If your co-workers that you worked with for even a couple of years are suddenly gone, and you're now faced across a desk or across a cubicle with people you don't know, sometimes that may take a long time to get to know them.

Heather: You bring up a good point. In fact, sometimes in these mergers, you may be sitting across a cubicle from someone who has been your direct competitor. And when you get in those situations, that happens a lot, then we can come in and we can actually say, "Okay, let's start from where we are. There's no reason to bring out baggage. It's not about parent blaming, boss blaming, it's just about who you are right this minute." And then it gives people a chance to choose who they want to be. And then people can be in a group, where everyone can hear what everyone's working on. But it feels safe, and it's actually very fun. People enjoy it. They come back and do it again and again and again. I've helped people in business, and I've also helped people in their families, or with their… people from their past, or people who are going through divorce. And everyone in the world wants to be able to communicate better, because they want to be able to feel safe. That's a great point. And when you can do that in business, it benefits everybody. It benefits whatever project, and the team at large.

Carol: Right. Now, I've seen, in IT in particular, people don't go into IT because of their people skills, because of their socialization, because you're going to work with, you know, great social surroundings. So we end up with people who are developers, people who are programmers, who have to sit down and work with a user community that essentially speaks a different language. Would graphology assist with any of that team building?

Heather: It's true. In fact, one of the things I hear when I work with engineers and programmers, they believe that they are not good communicators. Consequently, they don't communicate very well. I have done extensive work in the IT community, working with these individuals to really get them to be able to say that they can be ………… themselves, and not have to depart and turn into some sort of extrovert. To be able to use the skills they have to say what they need to say and deliver the message they want to deliver. They didn't go into IT, as you said, to be the social butterfly or to be the person that's everywhere talking to everybody. But they are in a position where maybe they need to do a presentation, or they need to communicate with that co-worker. So what we can do, we can come in and help them be able to use the strengths that they have already and be able to communicate what they want and what they need from someone else. We help them learn how to ask the right questions to really get what they want. We help facilitate, when there's a problem, how do I get to what I want, how do I say what I really want to say? How do I express my discontent?

Carol: Right.

Heather: And that's invaluable in a situation, because so often, things go unsaid in this community, in the

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