e-Talk Radio: Winward, Heather, 19 September 2000

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IT community, because people don't feel maybe as though they are prepared to confront the situation.

Carol: Right. And I've found that, particularly in the outsourcing arena, and for any of our listeners who don't necessarily know what outsourcing is, that's when an entire department, and sometimes it's accounting, more often than not lately it is the IT or information technology department, that is actually wholeheartedly, how do I say this, sold off to an outsourcer. So a company like IBM or Andersen Consulting or EDS comes in, offers the business a price to take those people, employ those people, and do the information technology systems development for the business company. And it's been compared, in a lot of cases, to being really an arranged marriage. A lot of people that actually end up implementing outsourcing arrangements feel sometimes like stepchildren in an arranged marriage or feel very much like the partners in an arranged marriage, where the parents are long gone and, you know, the marketing department and the lawyers are long gone golfing, and they're sitting there looking at the people that they used to work with on the same side, and saying, "How do I work with these people? Now we have to make a partnership work."

Heather: …pressure's off to perform. In fact, in those situations, then it needs to be heightened pressure to really perform, now that we've made this so-called better environment that's working out well for the business people, but now these people need to actually perform and perform well, it is oftentimes when their jobs are really on the line. And in any situation, I don't know a person that really welcomes wholesale change in their life. So as you go through these things in your personal life and professional life, that's when you start building up certain walls, we start creating a façade of who we are, and in some cases it can work for a long, long time, but what are we losing? We're losing the quality of life, and we are affecting our productivity and our quality of work that we do, when we actually build up this false Who I Am and How I Deal with Other People.

Carol: Now, you've done some handwriting analysis and some team building and some executive coaching with senior officials within the Department of Defense. And some of those people, who are very, very senior in their roles and oftentimes CIOs in private companies, they express amazement of the types of things that you've been able to uncover just by taking a glance at handwriting samples.

Heather: It's true. In fact, what people are most often surprised at is that it's not a horoscope. It's not that I would see the person's handwriting and say, "Oh, you're going to have a good day." It's really about, "You know, I can see right now that you're the person that can formulate ideas and implement the ideas that are agreed upon." Or "You have a good attention to detail. (inaudible) Or, a little closer to home, "You're very, very honest with yourself, but you tend to deceive other people for your own purposes." When you say those things to those people, and the way I analyze handwriting, is I don't gloss over it. I don't make it neat and tidy, because I know people will want to know the truth.

Carol: Now, we're going to have to go to a break. But I want to give the toll-free number out again. It's 866-277-5369. If you get on that toll-free number, Candice will answer the

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