Four CM Predictions for 2012: Page 2 of 2


In her Personality Matters series, Leslie Sachs examines the personalities and people issues that are found in technology groups from cross-functional, high-performance teams to dysfunctional matrix organizations.

Who Am I Working With
With the rising popularity of Facebook, Twitter, Linkedin, and other social media, the dominance of in-person human interaction seems to be a thing of the past. Direct communication hasn’t disappeared altogether, but you will certainly have to be able to smooth out conflicts without always being able to meet face to face. Many technology professionals are working with colleagues all over the world in non-traditional office settings, often telecommuting from home. This creates a whole new set of protocols to be mastered in order to work comfortably and efficiently with others who not only aren’t physically present but also may be individuals one has never even met in person.  It can be quite challenging to collaborate with unfamiliar people when the relationship develops without any actual face-to-face encounters. However, if you haven’t had this experience yet, it is fairly certain that you will find yourself navigating such situations in the near future.

The year ahead will most likely present some difficult challenges, and CM techies need to be aware of the importance of personality in their interpersonal interactions. Finely honed communication skills are always essential and serve as the support for other critical activities that must be performed in order for organizations to be successful. The good news is that we’ll continue to provide the tips and coaching to help you understand the challenges related to personality and human interaction that will help you to improve your people quotient (PQ) in the year ahead!

About the author

Leslie  Sachs's picture Leslie Sachs

Leslie Sachs is a New York state certified school psychologist and the COO of Yellow Spider, Inc. ( Leslie is the coauthor of Configuration Management Best Practices: Practical Methods that Work in the Real World, Addison-Wesley Professional ( Ms. Sachs has more than twenty years of experience in the psychology field and has worked in a variety of clinical and business settings where she has provided many effective interventions designed to improve the social and educational functioning of both individuals and groups. Ms. Sachs has an M.S. in School Psychology from Pace University and interned in Bellevue's Psychiatric Center in New York city. A firm believer in the uniqueness of every individual, she has recently done advanced training with Mel Levine's "All Kinds of Minds" Institute. She may be reached at, or link with her

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