The Heart of the Argument

[article]
Getting Past Positions to the Sources of Disagreement

resolve every conflict, but they can help de-escalate and resolve some of them. When successful, these tactics can help unite rather than divide a team. Good luck, and happy arguing.

About the author

Payson Hall's picture Payson Hall

Payson Hall is a consulting project manager for Catalysis Group, Inc. in Sacramento, California. Payson consults on project management issues and teaches project management. Email Payson at payson@catalysisgroup.com. Follow him on twitter at @paysonhall.

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