In his CM: the Next Generation series, Joe Farah gives us a glimpse into the trends that CM experts will need to tackle and master based upon industry trends and future technology challenges.
Of course training is one of the big expenses, especially when lost productivity during the training is factored in. So reduced training times are important. And a reduction in the need for customization services will not only be a cost saver, but a confidence builder. That's why it is important to check references with project architectures similar to your own.
That's my perspective on things. I'd like to hear from you: what you agree with and what do you disagree with? In fact, your voice is important to the whole community so consider posting your views in the general discussion forum.