Most IT organizations are investing in gathering and reporting data. However, returns from these measurement programs are questionable. Sometimes, the measurement initiatives lag in useful metrics definition. However, most measurement programs fail as they are not able to convert reported data into actions. This paper describes a five-step approach by answering some of existing challenges through selected statistical tools while involving stakeholders in timely manner in order to make data speak and transform into actions.
Making Your Data Speak
From Data to Actions