Our Individual Role in Raising the Quality Status Quo

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5. Improve constantly and forever the system of production and service. Have a proactive and ‘can do’ attitude, maintain a forward looking perspective and practices instead of just digging in the daily dirt of practical application of quality principles, and realize you are here to provide service as well as a product to others.
6. Institute training. Suggest and participate in appropriate training activities and classes.
6. Institute training. Suggest and participate in appropriate training activities and classes.
7. Adopt and institute leadership. Take an active role on all teams and in all meetings to promote quality.
8. Drive out fear. Bravely take on roles to promote and enhance quality on individual, team, and overall levels, exhibit cooperation and adherance to standards and quality practices, be an example to others that change brings positive as well as negative, and be reluctant to stay with the status quo in order to pursue quality of product as well as practices and your own growth and the progress of quality throughout the organization.
9. Break down barriers between staff areas. Actively pursue quality relationships with other in all aspects of the daily active participation in work life.
10. Eliminate slogans, exhortations, and targets for the work force. Realize that slogans and targets only go so far to affect quality and can work against quality.
11. Eliminate numerical quotas for the work force and eliminate numerical goals for people in management. Realize and put forth the attitude that meaningful accomplishment in life is driven by our desire for improvement and not in attaining any artificial quota or goal.
12. Remove barriers that rob people of pride of workmanship. Work toward ultimate quality of total work product not individual goals or issues.
13. Encourage education and self-improvement for everyone. Actively participate and encourage others to see the benefits of training and application of that training vs. just getting the job done.
14. Take action to accomplish the transformation. Each day take one step forward to transforming yourself and ultimately the culture to affect the quality of our products and practices.

Considering these questions led me to list one example for each quality principle as to how it applies and affects my daily work and goals. What I came up with is shown here but I would encourage each of us concerned with quality to consider our own individual examples and periodically revisit these items and see if they still apply or could be enhanced or need to be changed. At the very least they are reminders of how quality can be achieved, but by reviewing them we are more able to consciously work towards better quality.

After considering these I found I could organize my thoughts about the principles into these groups.

Q–Quo vs. growth and progress. Keep an open mind, stay open to new ideas, be reluctant to stay with the status quo in order to pursue quality of product as well as practices and your own growth and the progress of quality throughout the organization, and carry through on the execution of ideas and practices while assessing their purpose and ability to improve quality and not stagnate or stymie it.

U–Useful role in quality. Actively pursue quality relationships with others in all aspects of the daily active participation in work life, take an active and useful role on all teams and in all meetings to promote quality, exhibit cooperation and adherance to standards and quality practices, and be an example to others that change brings positive aspects as well as perceived negatives.

A–Attitude of quality. Keep a proactive and 'can do' attitude,

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