Our Individual Role in Raising the Quality Status Quo

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maintain forward looking perspective and practices instead of just digging in the daily dirt of practical application of quality principles, consider what factors you can accomplish to improve quality and the cost of our individual and corporate daily and long-term efforts vs. their overall value, and realize you are here to provide service as well as a product to others.

L–Learn and apply. Learn how to attain and maintain proactive positive participation in activities that promote quality theory and practice at all stages of the development process, balance what you must accomplish with how you can best accomplish it with quality, and bravely take on roles to promote and enhance quality on individual, team, and overall levels.

I–Improvement. Realize that slogans and targets only go so far to affect quality and can work against quality, realize and put forth the attitude that meaningful accomplishment in life is driven by our desire for improvement and not in attaining any artificial quota or goal, and work toward ultimate quality of total work product not individual goals or issues.

T–Training. Participate in and suggest appropriate training activities and classes, assess their value, apply what you learn, and encourage others to see the benefits of training and application of that training vs. just getting the job done.

Y–Yourself and your role. Consider your role in quality each day as you try to improve quality in your own section of the world and consciously take one step forward every day to transforming yourself and ultimately the culture to affect the quality of our products and practices.

But, even though these are useful items to which I can refer periodically it is too busy and too wordy so I attempted to summarize them into the following seven sentences which support my theory that we "Improve constantly and forever the system of production and service" by accomplishing all of Deming’s quality principles. We each are part of that system as are our practices, processes, and products.

Q–Status quo is heightened by a mind open to new practices that provide progressive quality.

U–Useful roles in quality depend on cooperative relationships and active participation.

A–Attitude–proactive, positive, and forward-looking–helps accomplish quality.

L–Learn and apply quality at all stages of the development cycle.

I–Improvement, motivated by our desire for it, drives meaningful accomplishment.

T–Training, appropriate and applied, is essential to progress

Y–Your conscious daily steps lead to a quality transformation of yourself and the culture.

In preparation to discuss these with the other members of our Quality Assurance team I considered each of these statements and what might spur discussion and encourage myself and others to more proactively and effectively pursue our roles in quality. What I came up with is shown here and is useful to spur a thoughtfulness in each of us as we periodically revisit them in an attempt to continually address the needs of quality in our own organizations and our individual roles in quality assurance in our teams, our workplaces, our products, and our processes.

Q–Status quo is heightened by a mind open to new practices that provide progressive quality.
The status quo is rarely good enough because in our world the only constant is change. Thus, with change in what we produce, our clients needs, our environment, etc. we have to continually assess how we are accomplishing our jobs and whether this is leading to quality or whether we need to improve how we do things to improve the quality of our processes and products.

–Useful roles in quality depend on cooperative relationships and active participation.
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