Perceptions & Realities Letter

[article]
Planning, Communication w/Customers, SLAs, and More
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Summary:

Perceptions & Realities is a quarterly newsletter that provides practical and concise advice on how to manage customer expectations, deliver savvy service, communicate effectively and build win-win relationships. This issue talks about client relations, a tip for strategic planning, listening to customers/coworkers, evaluating SLAs, and more.

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