Software Development Lifecycle: Support Management

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Summary:

This article discusses the software development lifecycle (SDLC), specifically touches on providing better support management. It focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time.

This article discusses the software development lifecycle (SDLC), specifically touches on providing better support management. It focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time.

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About the author

Steve Miller's picture Steve Miller

Steve Miller is the Vice President of ALM Solutions for AutomatedQA. With over 25 years of experience, Steve has extensive knowledge in project management, software architecture and test design. Steve publishes a monthly newsletter for companies that design and develop software. Be sure to check out our other newsletters.

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