the executives and bean counters in many companies to put the genuine emphasis on IT change that is truly and finally deserves.
Robert Kaylor has been involved with Software Configuration Management, Change Management and Change Control since 1995. During this time he has managed a large Global SCM Engineering team supporting Mainframe, Mid-Range, UNIX and Windows platforms using various SCM tools for applications SDLC across the globe. He has also worked as a Senior Support Analyst for a vendor of a proprietary SCM product for a mainframe platform performing installations and customizations of that specific SCM tool around the world. He has further Operations Management and Data Center support experience on multiple platforms during this time and prior too, since 1980 on both enterprise sized and smaller infrastructures. He started in technology as a customer engineer supporting network data centers, their infrastructures and their users.