The profile of Testing has been raised significantly in the last 2-3 years, principally due to Year 2000 issues. Increasingly organizations accept that they need systematically and thoroughly to test software, but they are demanding the same levels of efficiency that they expect from all other areas of their businesses. To survive, the Test Manager has to demonstrate the effectiveness of the Testing Process. The evidence to show this is required to be more than software defect metrics - how many raised, how many outstanding/fixed by severity and urgency etc. It needs to be comprehensive measurement of the code being tested and of the testing service provided to test it.
Test Metrics Without Tears
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