output from running several hundreds automated acceptance-level tests. As trust grew, the strict management reporting and formal meetings became more pragmatic and less time consuming. But, most importantly, by working collaboratively we learned each other's concerns and worries, and we started to care for each other rather than framing our thoughts in terms of "them and us." Above all else, with the stress levels reduced, we all slept more soundly.
When Trust Goes AWOL
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