Evaluating a bug tracking system requires that you understand how specific features, such as configurable workflow and customizable fields, relate to your requirements and your current bug tracking process. This white paper provides tips and guidelines for evaluating features, and explains how these features fit into a defect tracking process.
Stephen Blair is a programmer-writer at MetaQuest Software, developers of the Census bug tracking system as well as solutions for e-support, application self-healing, and desktop management.
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