The Art of Influence
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August 1, 2002Volume-Issue:
2002-04
Article Summary:
Abby is a tester who can't seem to make herself heard. She feels invisible in design meetings, and feels like she lacks credibility with the developers on the team. But she learns a few simple changes in her communication approach that improve her chances of being listened to. Elisabeth Hendrickson talks about how testers can learn the art of influence.
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