Managers Are Just for Budget Cutting, Right?

Article Summary: 

Luisa Consolini tells us why the managerial side of quality is as important as the technical side. The precepts she imparts are: 1) there is something as bad as not doing testing—not managing it; 2) if you don't manage quality, you won't improve it just by applying some fancy quality techniques; and 3) people are not second to quality.