Packaged-Software Indigestion

Off-the-shelf software is the fast food of the industry. Prevent the heartburn by conducting vendor reviews before the meal.
Article Summary: 

Vendor reviews are a wonderful technique to taste before you swallow commercial, off-the-shelf software. They're also a great way to build a partnership with your business decision-makers on packaged-software projects, instead of being brought in late or left out completely. Here are some important things to consider when conducting a vendor review.