Tracking Severity
Assessing and classifying the impact of issues (a.k.a. defects)
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June 26, 2002Volume-Issue:
1999-02
Article Summary:
How does one categorize Severity? Should you use numbers like 1, 2, 3; generic names like High, Medium, Low; or more specific names? A telephone switching system, for example, might use industry-specific categories such as "system issue," "line issue," or "call issue." Other environments, as we'll see in this article, tailor classification terms to meet their own functional needs.
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