Cracking the Code to Saving Lives: An Interview with Tony Surma

[interview]

Those are the experts. NetHope represents folks who get first responders on the ground. GeeksWithoutBounds has been doing this for a long time along with CrisisCommons, take that experience and knowledge, distill that down, couple it with the software and technical expertise and then get real solutions that can deliver real results.

Noel: That’s awesome. That sounds like a benefit for everybody. It’s not just something that Humanitarian Toolbox can do, it advances their causes as well.

Tony: Right. Ultimately, the idea is response organizations really like any company or organization or family or human being, never has enough time or enough resources to do everything they want to do. So if we can pull together those needs, we can build open source readily deployable solutions, then that can be something that amplifies their ability to deliver impact. Because they spend less time and less money building solutions, they can reuse what we’re able to build and provide for them, and then they can focus on literally saving lives, the types of things that they do during disasters.

Noel: So what are some of the things that a single tester or a single developer can do either at a conference like STARWEST or even someone who just comes across the website? Again is that htbox.org. What’s something that one tester, that one developer can really contribute?

Tony: The process we go through is we take those needs, we document them, we do that on both GitHub and Team Foundation Services. Simply, one can take what’s currently in a repository if you’re a dev, look at one of the issues of the requirements that isn’t addressed, make a simple pool request, check in whatever process you want to use, add that bit of a feature and then contribute.

And what we’ll do, is when people do that, we’re tracking who they are and the fact that they’re contributing. Because our biggest thing is we want to see when that later has impact, it could be three weeks later, it could be years later, to be able to go back and let people know that they contribution they made actually delivered impact in a disaster. So if a hurricane comes, you contributed to the crisis check in solution which is what the testing is happening here on, then you’d be able to know and get that reward, if you will, of knowing that your work contributed to something. Same thing on the testing side of things.

Obviously as we all know developers deliver a lot of code, build a lot of stuff. We have to have folks who can really look at the quality and take that step back and understand is this easy and simple to use? Is this the right functionality? Because when you’re in the middle of a disaster and you’re doing some work, you don’t want a bug, you don’t want something not to work, and frankly, developers are going to be focused on building it, not necessarily focusing on that end quality. And that’s where we really see a value that a tester can go in, download it, or we usually have most of them alive on the website, and hit that live website, test through it, find a bug, log an issue in TFS or GitHub and then another dev can maybe come along and fix it.

Noel: Awesome. That goes right into the last thing I want to talk about, which was I where saw on the website there was a call for developers and testers, but also for UX masters. And I like writing about UX, learning about how the UX changes overtime, and was curious as to what kind of UX goes into a tool that is more than likely being used by someone under great duress, whether they’re missing a loved one, something happened to them directly and they’re in need of shelter, or help, or a first responders? How do you add an engaging UX into a tool that is … I’m sure it goes more than just it needs to work, and not cause that person more stress.

Tony: Yeah, I think the way we tend to talk about this is think about any time-critical situation or life threatening situation you’ve been in, you are at that point allergic to complexity. You want the simplest, most straightforward, easiest to use. Now, that’s also true. No one wants to have a complicated process to buy something online. So it applies in all scenarios, but this is really truly a case where as you said I tend to use the word literally in these cases to be clear, literally the earth may be shaking, you may have lost a loved one, you may not know where your loved ones are, or you’re a response organization and you know every moment you can spent helping somebody is that much better you can do for the world.

So when you think about UX we think about what are the simplest most straightforward ways for this to be accomplished? What is the most intuitive, and intuitive means following the patterns that are native to whatever platform they’re using. It also means thinking about, not so much what’s the UX of a screen, but what’s the UX of a how I’m using this as a whole? If I’m someone who is going to a disaster site and doing damage assessments of buildings, what is my mindset, what is my thought process? And it’s less about engaging them like you would with a brand, and it’s more about how do you engage and the way they’re thinking and reflect that on the screen. You want it to be set with options and different approaches because different people work differently, but you don’t want it to be so complex that it’s hard to use. So there’s an important balance there that we’ve seen UX folks can really help in disaster situations.

Noel: Awesome. That’s very cool. Who wants to learn more about Humanitarian Toolbox can go to their website which is htbox.org. I know that on Twitter it’s @htbox. Any other places they can go for more information or to being able to start helping immediately?

Tony: That’s great, go to those two, off to the website there’s link to the bottom to our GitHub repository as well what we have in TFS. The website is going to be evolved in a bit, it’s actually one of our open source projects, so you can help us do that. And we’re going to add information about the projects who are project leads and things that are going on. So we’ll get more and more information over time.

About the author

Noel Wurst's picture Noel Wurst

Noel Wurst has written for numerous blogs, websites, newspapers, and magazines, and has presented educational conference sessions for those looking to become better writers. In his spare time, Noel can be found spending time with his wife and two sons—and tending to the food on his Big Green Egg. Noel eagerly looks forward to technology's future, while refusing to let go of the relics of the past.

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