change management

Conference Presentations

STAREAST 2012 Keynote: Bridging the Gap: Leading Change in a Community of Testers
Video

When Keith Klain took over Barclays Capital Global Test Center, he found an organization focused entirely on managing projects, managing processes, and managing stakeholders—the last most unsuccessfully.

Keith Klain, Barclays Capital Global Test Center
The Next Stop in Test Automation: Test Environment Setup

To achieve the most effective test automation, you need to go beyond automated test case creation and implement automated environment setup. In tracking the testing time spent over several projects, the Clustering group Amit Mathur worked with found that more staff time was being spent on setup than on actual testing. He discusses and demonstrates the Environment Configuration System (ECS) his group developed to automatically set up test environments and trigger automated test execution. Find out how ECS has dramatically improved the ability to automate many more manual tests. ECS employs a scripting language (Perl) and libraries for environment setup and test cases. Based on interface specifications and dependency rules, ECS bundles environment setups and test cases for complex test scenarios. Learn how you can adapt the ECS approach for your applications and environment.

Amit Mathur, VERITAS Software Corporation
Don't Wait, Innovate!

Our test teams often struggle for so long ... to do so much ... with so little, and they usually manage to just squeak by. In the next cycle when asked to do even more with even less, they are likely to fail. Working harder and smarter isn't enough-the rules of the game must change. Innovation is the currency of success. Using his experiences from several years of success (and a few months of failure) in driving innovation, Heath Newburn will show you how-through innovation-you can drastically increase your team's value and your contributions to your organization. Uncover the secrets to managing change and learn: how to systematically create innovation and foster creativity, how to generate ideas and use your whole team to identify and build on the best of those ideas, how to implement a plan for success, and how to overcome the inevitable obstacles with the six secrets "they" don't want you to know.

Heath Newburn, IBM Global Services
The QA/Testing Perspective on Software Security

Most everyone now realizes that we cannot solve security vulnerabilities with firewalls, virus scanners, and other tactics that build an electronic “moat” around systems. According to Julian Harty, security is not an operational issue, not a developer issue, and not a testing issue. It is a systems issue that you must focus on throughout the software’s life. From a QA/testing perspective, we need to look early in the development process for adequate security requirements. Then, we should assess the designs for vulnerabilities and participate in security code reviews. When specialized, security tests find bugs that get past our early prevention efforts, causal analysis helps prevent the recurring security defects. Dig into system security issues with Julian and learn about manual techniques, commercial software, and home-brew automation tools to help you find security vulnerabilities-before the bad guys do.

Julian Harty, Commercetest Limited
Quality Interactions: Bulding Effective Working Relationships

As software professionals, we all care about quality. We focus our efforts on building quality into the code and testing to assess quality and find errors before our customers do. However, there is an important element of quality that comes before all that and is critical to delivering reliable software: quality working relationships and quality interactions. Esther Derby covers pragmatic strategies for building, strengthening, and maintaining working relationships with all stakeholders-managers, customers, team members, and peers. The first step is to build a foundation of trust and respect. Then, we must focus on interests rather than positions and seek joint solutions to problems. We should use the richest communication channel available for our interactions and make a generous interpretation of others’ actions.

Esther Derby, Esther Derby Associates Inc
Configuration Managment at Work in the Project and the Enterprise

For configuration management (CM) processes and systems, one size does NOT fit all. Although CM processes are applicable across all projects and product lines, you need an approach tailored to the size and complexity of each project and the systems you develop and support. GTRI/ELSYS has deployed a flexible configuration management approach that meets and exceeds these needs. Learn about the features that all CM systems should have, such as: the ability to reproduce product baselines, version control of all product related work products, flexible levels of control, and support for other management processes such as audit, peer reviews, and requirements. Find out how to organize work products to support multiple baselines, document build instructions, and verify baselines. Walk away with a new perspective on how to deliver robust, cost-effective CM capabilities for both large and small projects.

Mark Pellegrini, Georgia Tech Research Institute
Testing your Web Site for Privacy, Quality, and Accesibility

Today's business world relies heavily on transactions conducted through the web. Because of this, brand image and how a web site is rendered to customers has become increasingly important. A poorly functioning web site poses significant risk for web-based companies. This presentation discusses the challenges involved when testing to ensure the quality of your company's web site and to ensure that the components of the site function properly. With the ever-increasing web complexity, specific tools and processes are required to manage these challenges.

  • Discover ways to ensure that your web site reflects your privacy policy
  • Learn how to manage your web sites's links to ensure that they remain current and unbroken, and ensure that web content is accessible to users
  • Learn about specific tools and processes to test and manage your web site
John Burg, IBM Global Services
Re-Engineering the Testing Organization: Get Into the Future

This article discusses how updating current processes will make your test team better able to accomplish project goals. Change is good when it is implemented the right way.

Clyneice Chaney, Application Services
Software Testing Turnovers

This paper was originally presented at an SQE STAR conference. It is offered here unedited in its original format.

 

Jeffrey S. Davis
Manage Testing by the Numbers

Telcordia's Software Quality Assurance Testing Organization Business Model was developed to assist its SQA Testing Management Team in becoming more effective and productive in managing SQA testing. Learn how the implementation of this model can help raise the overall technical expertise of your test management team.

Sharon Burrell, Telcordia Technologies

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