For development, a production application should be fully baked and not in what would be considered a “development” state. Tracy Ragan explains that frequent releases are a basic requirement of rapid development methodologies like agile and this impacts the way in which development teams and production control teams must interact.
Payson Hall looks closely at the unique idea of not just providing better service to clients, but changing the client's perception of what defines good or bad service. We've gotten so used to "normal" that we've lost the ability to appreciate it. But this can be changed.