it operations

Better Software Magazine Articles

Driving DevOps Through Shared Knowledge and Control

For development, a production application should be fully baked and not in what would be considered a “development” state. Tracy Ragan explains that frequent releases are a basic requirement of rapid development methodologies like agile and this impacts the way in which development teams and production control teams must interact.

Tracy Ragan's picture Tracy Ragan
Regulation, Compliance, and Delivery

Regulatory compliance may seem daunting, and penalties for non-compliance can be severe. What is the QA professional’s role in making it work?

Paul Fratellone's picture Paul Fratellone
How Technical Support Is Like a Pain in the Neck

Payson Hall looks closely at the unique idea of not just providing better service to clients, but changing the client's perception of what defines good or bad service. We've gotten so used to "normal" that we've lost the ability to appreciate it. But this can be changed.

Payson Hall's picture Payson Hall

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