It's a special skill to be able to terminate disputes amicably. In this week's column, Naomi Karten offers suggestions for how to resolve disputes so that none of the parties suffers from black eyes or bruised egos.
Giving your customers the opportunity to provide feedback is great, but only if you don't fall into one of the four traps that Naomi Karten describes in this article. Let your customers know that not only do you want their feedback, but that you'll actually use the important info they give you.
When your customers aren't complaining about the services you provide, it's easy to assume you have happy customers. But that could be a serious mistake. In this week's column, Naomi Karten describes what happened in two organizations that misinterpreted the absence of customer complaints.
You don't need to look any further than to your coworkers to see how many different personalities and work styles are in effect. Despite the differences, certain predictable behaviors occur between staff and management when personalities clash. Jonathan Kohl defines a few managerial behavioral anti-patterns that could undermine your project. He also sets the ground work for ways to improve the relationship between staff and management.
The pace of production depends on the capability of those at work. When an increase in profit is desired, production is sped up. Yet those forced to work faster aren't necessarily more productive. Unhappily experienced at being forced to work harder and faster resulting in less productivity, Clarke Ching found a way to slow down expectations and increase productivity.
Many people who give presentations have habits that are innocent but that can annoy the audience. In this week's column, Naomi Karten identifies some of the potential annoyances she's seen among the technical professionals she's coached or observed.
No two people or groups are the same, but their differences don't have to force them apart. In this column, Esther Derby uses the example of feuding operations and development groups to explain how focusing on the source of structural conflict can help build a bridge across the disagreements.
Professionals need networks to further their careers. But, for those of us who are geeks, it can be difficult to build connections face to face. Consultant and lifelong geek Fiona Charles shares networking tips that have worked for her.
Nirav P Assar uses Malcom Gladwell's best selling book , The Tipping Point to discuss what's necessary to fully, and successfully implement agile, in order to take advantage of all that it can bring to a software development team.
If you've been tasked with creating an agile team, first consider what differentiates an agile team from a non-agile team. In this column, Johanna Rothman highlights six behaviors of people on successful agile teams that candidates for an agile team should possess.