Giving your clients the opportunity to voice their opinions after conducting business with you is a great way to express your interest in continuing to work with them. Just make sure you're earnest in hearing their thoughts and that you don't simply think this is accomplished with a survey alone.
Managing expectations and providing useful feedback are incredibly important skills for managers, whether you’re dealing with one employee or many. In this article, Laura Brandenburg takes a closer look at how some of the principles from the book The One Minute Manager apply to project teams.
Giving yourself, and your team, the necessary time to adapt to and move on from change is the healthiest way to make sure that everyone is back on the same page in a timely manner. Learn how to avoid prolonging the necessary time to "heal" by minimizing turbulence.
Johanna Rothman received a variety of responses to her recent writing on agile architecture. In this article, she attempts to clarify her case for having an architect on some—but not all—agile programs, depending on a number of factors.
Becoming a CEO isn’t the ultimate goal for the most successful CEOs. It is a status that they use to achieve great things, and they face ongoing temptations that threaten their potential. Here, Laura Brandenburg takes a look at the temptations in Patrick Lencioni’s Five Temptations of a CEO that can limit the potential of not only CEOs, but also anyone in a leadership position.
We all know what it’s like to be frustrated with someone else when that person isn’t being as responsive as we would like. It’s especially easy to do when our own work or responsibilities are on the line. In this tale from Naomi Karten, she shows that a lack of response doesn’t necessarily mean a lack of care and explains how very important it is to have the full story before you get too worked up.
In this interview, author, speaker, and agile tester Lisa Crispin speaks with Simon Baker, cofounder of Energized Work and recipient of the Gordon Pask award, about the approaches and tools his lab uses.
“Business analyst” is not a distinct role on Scrum or other agile teams. And yet, the goal for the team—to deliver high-valued product needs—requires strong business analysis skills. Ellen Gottesdiener and Mary Gorman describe the vital analysis work needed reach the goal, regardless of role.
Daryl Kulak explains that if we don't ask the right question at the beginning of the project, then no matter how well we answer, it won't be helpful. Perhaps the biggest difference between agile and waterfall is the question being asked. The scope of the project and any judgments of progress are related to this very fundamental question.
Teams trying out Scrum might not be able to justify a full-time ScrumMaster to the organization, so the role is filled by a contributor on the team. This can be a challenge and, if done incorrectly, a problem. Learn some potential issues to be aware of and how to make the hybrid role work.