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Thinking Inside the Box

The problem with urging outside-the-box thinking is that many of us do a less-than-stellar job of thinking inside the box. We often fail to realize the options and opportunities that are blatantly visible inside the box that could dramatically improve our chances of success. In this column, Naomi Karten points out how we fall victim to familiar traps, such as doing things the same old (ineffective) way or discounting colleague and teammate ideas. Thinking outside of the box can generate innovative and ingenious ideas and outcomes, but the results will flop when teammates ignore the ideas inside the box.

Naomi Karten's picture Naomi Karten
Talk Talk Talk

Managers need to talk about goals, strategy, and mission. Managers need to talk about how daily work keeps the business humming. Esther writes about how important it is for managers to also ask questions and listen.

Esther Derby's picture Esther Derby
Building Better Test Teams

Mustering the best project or test team is key to any project's success. In this column, Johanna Rothman explains her interviewing techniques to help you find the perfect candidate. Find out if your candidates are qualified before they become part of your team. Johanna's methods cover six typical questions that will help you build a better test team.

Johanna Rothman's picture Johanna Rothman
Communicating the Big Picture

Do you know how your work affects the bottom line? Esther Derby explains that taking more time to communicate company strategy to everyone on your team is an investment, which will save you time in the future. When people can connect the dots from their job to company success, they'll be better equipped to make decisions and set priorities.

Esther Derby's picture Esther Derby
How to Energize Your Test Team

You're waist deep in your third month of late nights, weekends, and shipping stress; you can see and feel your team's energy waning. The goal is in sight but still far off, and you need the very best from everyone to reach the goal. How are you going to motivate and energize your team to reach the finish line? This article explores the major issues test team leaders face: keeping a team motivated and knowing when it needs to be energized.

Jamie Tischart's picture Jamie Tischart
Watching Testers in Action

Why wait to see your candidate work? Implement an audition into the interviewing process and add dimension to your candidate's resume. In this column, Johanna Rothman discusses how you can increase the effectiveness of an interview by implementing a well-planned audition. Whether this audition takes place over the phone or in person, you'll gather a richer perspective of the candidate's capabilities and how easily the applicant can adapt to your working environment. Put your candidate's words to the test; the results of an audition may break the tie between two superb applicants.

Johanna Rothman's picture Johanna Rothman
Win-Win Delegation

If you're a manager, you probably know what it's like to have more work than you can possibly do. However, it's unlikely you'll receive approval to hire another "you." How can you free up some time to focus on the strategic work of management? You may have an untapped resource in your group. Take a look at the career aspirations of your staff: Does anyone want to move up to be a team lead or manager? Delegating a defined chunk of management work can give someone the chance to try on a new role and learn a new skill.

Esther Derby's picture Esther Derby
By the Dashboard Light: Providing Information, Not Data

Your test group has an abundance of data but what does it mean to developers, project managers, or senior managers? In this column, Johanna offers a solution for delivering information to all of your customers in one place, that will be as handy as your car's dashboard.

Johanna Rothman's picture Johanna Rothman
Charge of the Light Brigade Considered Harmful

Communication problems can be devastating to a project–Just ask the Light Brigade. In this week's column, Matt Heusser offers some tips that may help you keep your team a cohesive, functioning unit.

Matt Heusser's picture Matt Heusser
Was It Something I Said?

Sometimes it seems like talking to a customer is about as effective as chatting with a brick wall. Have you ever considered that the problem may not be your customer but your communication skills? Naomi Karten explains why HOW you say something can be just as important as the WAY you say it.

Naomi Karten's picture Naomi Karten

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