Uncertainty has always been a key challenge for testers. But testing a chatbot adds a completely new level of uncertainty. There are a lot of platforms and tools available for chatbot development, but what we lack is a standardized chatbot testing strategy.

Having regular one-on-ones is the key to supporting employee performance. As a leader, you know regular conversations are important. When can you find time? How can you make them more productive? What can you do to make them valuable to both you and your team member? What is the benefit to the organization? As a manager of a 50+ testing team, Dawn has successfully rolled out a one-on-one format that produced an increase in team performance across the organization. She will share her experiences and lessons learned from NOT having one-on-ones, and show you how you can use your one-on-ones to establish trust.

Being a test manager is more than just being the boss. Sure, there is direction to set, issues to address, hiring, performance reviews, and status updates.

Many agile teams rework previously deployed stories, even after plenty of in-sprint testing. Well groomed, refined, stories framed with typical, alternate and error scenarios, gracefully described in well formed gherkin, continue to encounter all sorts of bugs.