Although usability and user experience may seem synonymous, they are separate and much different concepts. While usability is well defined in standards, UX has no agreed upon definition because it relates to a more nebulous attribute-user satisfaction. Both are, however, key ingredients for successful system deployment. Because they don’t know how to measure and evaluate UX, many teams ignore this important attribute until the end of development. Philip Lew discusses how to model both usability and UX by breaking each attribute down into measurable characteristics-learnability, user effectiveness, user efficiency, content quality, user errors, and more. Phil shows you how to derive measurements and metrics that your development and team can employ to benchmark, analyze, and improve both usability and UX.
Many software people look at creating great user experiences as a black art, something to guess at and hope for the best. It doesn't have to be that way! Jennifer Fraser explores the key ingredients for great user experience (UX) designs and shares the techniques she employs early-and often-during development. Find out how Jennifer fosters communications with users and devs, and works pro-actively to ensure true collaboration among UX designers and the rest of the team. Whether your team employs a formal agile methodology or not, Jennifer asserts that you need an iterative and incremental approach for creating great UX experiences. She shares her toolkit of communication techniques-blue-sky brainstorming sessions, structured conversation, and more-to use with different personality types and describes which types may approach decisions objectively versus empathetically.
Whose job is it to ensure that the user has a good experience with a new application? As agile processes are taught today, the user experience (UX) design practice is usually left out or at best described as an optional team role. However, the companies that build useful, usable, and desirable software know that UX is baked into the whole development process. Jeff Patton describes what user experience design is and isn’t, and how every person on the team has something to contribute. Hear concrete examples of how companies have adapted their UX practice to work well in an agile context and, along the way, discovered innovative UX practices that work better in agile contexts. Jeff explores pragmatic personas, guerrilla user research, design sketching, lightweight prototyping, and concept testing. Leave with valuable tips for adding UX practices and thinking to your agile process to help you get good user experience.
Software development projects face a growing trend of tighter schedules, more complex environments, and increased time-to-market pressures. Thomas Poirier presents a composite case study that explores how frequently encountered situations can severely impact the duration of the Test Execution Cycle (TEC). Learn strategies and tactics to shorten the TEC to within a 24-hour cycle without sacrificing test coverage.
The path to best testing practices begins with communication. By building relationships with a product's key players-developers, analysts, and end users-your test team can achieve a higher level of both quality and customer satisfaction. Discover the link between effective communication and implementing critical step-by-step test processes such as test conditions, test case design, test data construction, and reporting.