When unnecessary information is entered into bug-tracking systems, they are not as effective as they could be. In this article, Adam Kolawa outlines what type of information should be entered into a bug-tracking system during development and after code freeze, and how to use the information when designing future product versions.
With all of the advancements in defect tracking systems within the past few years, companies are still using the same ambiguous, canned fields known as Severity and Priority to categorize their defects. Let's examine a better way to assign importance to a defect.