communication skills

Articles

Verbal Clutter and Inverted Rectangles
All too often, important emails go unread, or read but not understood. There actually is an art, an easy accomplishable art, to composing an email that people will read, understand, and follow. Use these simple tips to get your message across in the email wasteland.
How to Make People Feel (Un)Welcome
The age-old expression "you never get a second chance to make a first impression" is still true to this day. So often the way we greet people, or fail to greet them, sets an irreversible path of leaving others feel completely unwelcome, even if that wasn't the intention.

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