Tricia Broderick is an agile learning facilitator at Santeon Group and has more than six years of experience focusing on agile principles. In this interview, Tricia talks about conflict resolution, the importance of empathy, and the misalignment between one's perceptions and intentions.
On many agile development teams, conflict lurks under the surface and can erupt as a volcano of destruction and suffering. On many agile teams, conflict is viewed mostly as a distraction that keeps the team from getting the job done. However, on great agile teams, conflict is constant and welcomed by all as a catapult to higher performance. In all these situations, conflict is not a mechanistic system one can simply take apart, fix, and put back together. It is not about mechanisms; it is about human beings working together, day after day, in the maelstrom of constant collaboration and change. In this turbulence, how can teams chart a course through conflict and turn it into a force for greatness? Lyssa Adkins reveals a conflict model that helps you do just that, walking you through five levels of conflict from "Problem to Solve" to "World War" with each step finely tuned to view conflict in a deeply human and humane way.