Better Than a Root Canal: Root Cause Analysis of Defects

Jan Moll, Philips Healthcare - Magnetic Resonance Systems

The quality problems many companies face after releasing a new product can be as painful as a root canal. One way to avoid this pain is timely root cause analysis (RCA) during development. Proper RCA and resulting improvements prevent product failures, eliminate associated rework, and reduce the pain of initial product releases. Based on empirical research conducted on today's RCA practices in the industry, Jan van Moll explains why many companies fail to do effective root cause analysis in practice. Presenting astonishing RCA data from projects, Jan shares specific examples of successes and failures with RCA. He points out the common pitfalls of defect analysis and demonstrates how to work toward problem solutions in a pragmatic and practical manner. Learn the critical success factors of RCA derived from industry experience to improve your practices and produce better products.

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