No matter how thorough the test team or how expansive the test lab, Chris Munroe knows that defects still abound in mobile apps after launch. With more “non-software” companies launching mobile apps every day, testers have increased pressure to ensure apps are secure and function as intended. In retail and media especially, audiences are incredibly diverse and expect apps to work every time, everywhere, and on every device. These expectations make it imperative for companies to take every possible step to make their mobile apps defect free. This is increasingly difficult to do when all your testing occurs within the confines of the lab—and your users live in the wild. Using real-world examples from USA Today, Chris identifies why you need to test your mobile apps both inside and outside the lab—and do so in a way that is secure, effective, and timely.