Root Cause Analysis for Software Testers

Alon Linetzki, Best-Testing

In many cases, we choose solutions to problems without sufficient analysis of the underlying causes. This results in implementing a cover-up of the symptoms rather than a solution to the real underlying problem. When we do this, the problem is likely to resurface in one disguise or another, and we may mishandle it again—just as we did initially. Getting to the root of the problem is the better way to solve the current problem, and save time and money in the future. Alon Linetzki identifies and explains a number of root cause analysis techniques widely used in the industry, gives examples of how to apply them in software testing, demonstrates how to implement them, and discusses how to connect them to our day-to-day testing context. Alon shares how root cause analysis can be an effective tool in defect prevention.

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