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The Human Side of Process Improvement

Interpersonal relationships can make the difference between effective and ineffective technical initiatives. Here are ways to address this frequently neglected aspect of organizational change.

Judah Mogilensky's picture Judah Mogilensky
How Good Is This Software?—A Model to Measure Subjective Data

How do you really know how good your software is? Many traditional measures only look at the quantitative aspects of quality. Here's a model to measure and analyze subjective—or qualitative—data about software quality.

Andy Roth's picture Andy Roth
Organize Your Problem Tracking System

Do you have a bug database or defect tracking system? Whether you call them PRs, CRs, SPRs, or some other acronym, logging your software problems into a database rates as one of the simplest yet most effective things you can do to improve product quality. Sometimes these databases turn into the electronic equivalent of a “roach motel” trap--the bugs go in but they don’t come out!

Barry Mirrer's picture Barry Mirrer
Looking Under the Hood

Understanding a program's inner workings, dataflows, and bug history can enable you to build more robust tests. Here are pointers on investigating a system's internal design as a tool for effective testing.

Len DiMaggio's picture Len DiMaggio
Juggling Concurrent Releases

Every day you are faced with juggling resources and attention between customer escalations, current development projects, and planning for the future. With development cycles measured in weeks, you have at least three releases for each product. Multiply that by the number of projects under your responsibility, and you have a dozen or more releases to manage simultaneously.

Neal Reizer's picture Neal Reizer
Getting the Most from Outsourcing

Outsourcing can be a great way to augment your software efforts. Here are guidelines to help you choose the right provider and ensure that you get what you paid for.

Eric Patel's picture Eric Patel
Matching ISO 9000 Registration to Your Organization

The chances of getting use from your ISO 9000 certification are greatly enhanced by a registration effort that reflects the real goals and operating principles of your organization. Here are some lessons on how to tailor your effort.

Mark Johnson's picture Mark Johnson
Customer Satisfaction: What to Ask, How to Ask, and Who to Ask

Improving customer satisfaction should be a primary goal of process improvement programs. So how satisfied are our customers? One of the best ways to find out is to ask them. Here are techniques for creating a useful survey and interpreting the results.

Linda Westfall's picture Linda Westfall
Escaping the Clutches of Zombie Projects

Timely and accurate information is often your only silver bullet against interminable and doomed projects. Learn how to deliver bad news in such a way that Senior Management hears it and acts promptly.

Payson Hall's picture Payson Hall
Your Piece of the Pie

More than 1,800 industry professionals responded to the third annual STQE/StickyMinds salary poll. The results suggest that, although it has been an unsettling year, the picture doesn't look all that bad for software QA professionals.

Alyn Wambeke's picture Alyn Wambeke

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