Better Software Articles

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How Technical Support Is Like a Pain in the Neck

Payson Hall looks closely at the unique idea of not just providing better service to clients, but changing the client's perception of what defines good or bad service. We've gotten so used to "normal" that we've lost the ability to appreciate it. But this can be changed.

Payson Hall's picture Payson Hall
Turning Quality On Its Head

Arguments that moving testing forward in the software lifecycle maximizes the return on investment of testing effort have been made and widely accepted. And it is hard to argue with the results. Software is getting better. But what if a shift away from early cycle testing toward late cycle testing could improve quality even more?

James Whittaker's picture James Whittaker
Leverage Reverse Mentoring to Positively Impact Your Organization

Introducing a reverse mentoring program provides employees and managers benefits beyond simply learning a new technology or skill.

Mukesh Sharma's picture Mukesh Sharma
No One Left Behind: Make Time for Accessibility Testing

Ten percent of the world's population lives with some sort of disability. So, is your software product optimized accessible to these people? Rajini Padmanaban takes a look at the different types of disabilities out there and the ways to ensure your product works well with as many of these needs as possible.

Rajini Padmanaban's picture Rajini Padmanaban
Executive Interview: Mughees Minhas, Oracle

Mughees Minhas is the senior director of product management for Redwood Shores-based Oracle Corporation where he specializes in application testing, database performance diagnostics, and data center monitoring and optimization. We recently had the opportunity to talk to Mughees about the rise of the cloud, market consolidation, and risk management.

Jonathan Vanian's picture Jonathan Vanian
Is There a Quality Spectrum?

A letter from the Better Software magazine editor.

Heather Shanholtzer's picture Heather Shanholtzer
Does Agile Change the Way a Tester Works?

In this installment of FAQ, SQE Trainer Jeffery Payne answers one of the questions students ask him most often.

Jeffery E. Payne's picture Jeffery E. Payne
Agile Code for Agile Teams

What makes a team agile? Is it in the way it plans projects or how it engineers its products? In this article, Steve Berczuk explains how agile code and technical practices can help a team stay agile across the product lifecycle.

Steve Berczuk's picture Steve Berczuk
The Half-Life Of Trust

There is definite asymmetry between building trust and destroying trust. While building trust can be complex and time-consuming, destroying trust can be done in one simple instant.

Lee Copeland's picture Lee Copeland
Move Your Career Forward

Often we spend too much time analyzing or agonizing about where to go in our careers and too little time moving forward. This article provides a few practical tips to break out of career analysis paralysis and start taking the steps that will build forward momentum behind your career.

Laura Brandenburg's picture Laura Brandenburg

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