Better Software Articles

Deadlock!

Sean Beatty explains what a deadlock is and why testing probably won't catch it.

You want to know exactly what your users in the field are experiencing. In most cases, they aren’t going to take the time to tell you. Maybe the solution is automated data collection.

You Don't Say

You've just developed and tested a system that meets each of the customer’s stated requirements. So why aren't they satisfied? Lisa Crispin shares her 5-step process for uncovering hidden assumptions and requirements so that everyone can have the happy ending they expected.

Congratulations! You're a Manager

You may deserve a promotion to management, but are you prepared for the challenges that next level may bring? Find out how practicing managerial skills on your technical tasks can help ease the transition.

Make It Personal

Often, despite all the data, the bugs, and the business case for quality, people don't make real changes until they discover what's in it for them. Bob Lee shows you how to make quality matter to those upstream.

Culture Clash

Kathy Iberle reveals how her definition of quality changed when her job did.

The Power of "What If..." and

Sometimes your imagination can be your most valuable testing tool. Learn when to use scenario tests, when not to, and nine ways to make them work better for you.

A Look at Mercury Interactive's WinRunner

In this edition of "Tool Look," Chris Meisezahl takes a look at Mercury Interactive's WinRunner.

Teambuilding at Work

In this edition of "The Last Word," Johanna Rothman outlines a team building exercise that omits ropes courses and campfire songs.

Collaborative Pest Control

Read this edition of "From the Front Line," to find out why Brett Goldman says having more QA meetings can be a good thing.