Matthew Heusser is a consulting software tester and software process naturalist, who has spent his entire adult life developing, testing, and managing software projects. He has served as the lead organizer of the Great Lakes Software Excellence Conference, organized a workshop on technical debt, and taught information systems at Calvin College. Matthew blogs at Creative Chaos, is a contributing editor to Software Test & Quality Assurance magazine, and is on the board of directors of the Association for Software Testing. Matthew recently served as lead editor for How to Reduce the Cost of Software Testing (Taylor and Francis, 2011). Follow Matthew on Twitter at @mheusser or email him at firstname.lastname@example.org.