e-Talk Radio: Winward, Heather, 19 September 2000


know how to draw it out.

Carol: And that can be difficult. Are you in the IT industry, or are you…?

Caller: I would like to be, and I'm getting ready to make a midlife decision on whether or not to go back to school. I've been in business most of my life, and computers I enjoy. And I enjoy the systems and how they interact and interwork and I'm thinking that might be where I want to go.

Carol: And did you hear our show last week, where we talked to Howard Rubin? He had some incredibly promising news for anyone thinking about changing careers or going into the whole IT industry.

Caller: Right. Because that's going to be forever, if we all choose to co-exist on this planet. That's the way it's going to be. You know, the IT industry will be in the forefront.

Carol: Right.

Caller: And the fact, though, as far as what Heather is doing, just to give some insight to people as they really cultivate the people they have, because usually there's so much tribal knowledge within companies that that will be lost if the people walk out, because they're miffed or disappointed or hurt or whatever. Those people don't have a way to really confront situations. They're… For some reason, confrontation is a nasty word, and it's not really, because it gets things in the open.

Heather: Are you there?

Carol: Yes, we are Heather. And just when you went on your sprint… She doesn't have a fax machine that's working.

Heather: There's one from Magdalene, it says.

Carol: Well, we could analyze somebody that's not on the phone. But I don't think that would work. Our caller mentioned that in these days where management may or may not know the skills and the competencies of their people, a lot of times we have tribal knowledge, which I think is a wonderful coined phrase.

Heather: Absolutely.

Carol: Tribal knowledge walking out the door.

Caller: Exactly. Tons of it.

Heather: That is so true.

Caller: And I've seen that happen, only because I've chosen to stay within a large bureaucracy for approximately 15 years. I've moved around considerably, but I see that seems to be the biggest negative about huge bureaucracies, is the inability to communicate.

Heather: That is. In fact, if you look at any kind of a situation where human beings are, what's the problem? When things don't go well, we're not talking.

Caller: Exactly. That's why the divorce rate is up, too.

Heather: Absolutely. It sounds so trite and so cliched, we forgot the real bottom line. It's all that, it's verbal, it's my body language is everything. And when you can identify these things through handwriting and be able to get people to be empowered by who they are…

Caller: Right. The company will save a tremendous amount of money.

Heather: That is so true. You're so right.

Caller: But is you would leave a number, either for the gentleman you spoke with last week, so I may contact him, and also for Heather, so I may contact her in the future and bring up some handwriting to get another view on who I am and where I'm coming from.

Carol: And Heather does handwriting analysis as part of our trade shows that we do as Quality Plus Technologies. Last week, we were in San Diego, and she analyzed approximately, I'm just guessing, about 150 different people who walked through the trade show that we were at. And the gentleman who was on last week, Howard Rubin, is going

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