Handling Personality Issues of a Team Establishing Process


In her Personality Matters series, Leslie Sachs examines the personalities and people issues that are found in technology groups from cross-functional, high-performance teams to dysfunctional matrix organizations.

Testing Your Hypothesis
To increase success in implementing process change, you should obtain buy-in from the team in order to give the new controls a try for a specific period of time, and then follow up with a retrospective that evaluates the effectiveness of the change. Essentially, you are testing your hypothesis and iteratively moving toward the optimal process to achieve your results.

Focus on Communication
Establishing effective communication is the most important personality factor in process engineering, but is not always easy to achieve. It is crucial that you encourage team members to view collaboration as a shared, and highly valued, responsibility. Just remember that when focusing on communication, it is essential to understand personality styles.

You need to respect the individual team members' personality styles and achieve collaborative team behavior.  Successful process improvement begins with clearly identifying your goals followed by some practical hypothesis formation and evaluation.  Make certain that you consider the team members’ personalities, especially in terms of communication styles, and use this awareness to improve team dynamics and achieve results.

[1] Aiello, Robert and Leslie Sachs. Configuration Management Best Practices: Practical Methods that Work in the Real World. Addison-Wesley, 2010, p. 153.

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